Why should I trust MaidsUK?

We do what we say we will do. We will follow your cleaning instructions. For many years we have been proud to offer honest, reliable, trustworthy house cleaning services. Our cleaners offer professional home cleaning to the standard you are looking for. Every cleaner has been reference checked & will be monitored and replaced if you find them to be unsatisfactory.

Who does MaidsUK use to clean and iron in house?

All applicants of MaidsUK go through an application and reference checking process. We totally understand and respect all of our cleaning clients by refraining from eating, smoking or drinking, or even making calls when conducting house cleaning. We welcome client feedback and operate a continuous improvement strategy in our cleaning operations.

What sort of contract am I tied in to?

If at any time you feel the need to cancel your cleaning service all we ask is that you give us a couple of month’s written notice in accordance with our terms and conditions.

How does the cleaning operation interface with you the cleaning client?

At MaidsUK, our cleaners understand how essential proper communication with clients is. Cleaners understand it is a privilege for clients to welcome them into their homes and will follow client instructions wherever necessary. Our reliable cleaners perform high standard cleaning in your home. We respect the trust you have placed in us. If we can exceed your cleaning expectations we will. Just let us know what you would like us to do.

How do I prepare for a MaidsUK clean?

Remove surface debris to enable us to get on with cleaning. Please tidy possessions off the floor so we can vacuum and clean accordingly. Please ensure that any pets are safe and out of the way so we can clean without endangering or frightening them. By doing this it gives us every chance of performing a great cleaning and ironing service for you and your household.

Do I need to be present when the cleaner comes?

No. If you prefer to be though, this is not a problem. Discuss and arrange directly with your cleaner.

When will the cleaner come to clean in my home?

This will be arranged between you and the cleaner directly. The cleaner will do their utmost to accommodate your cleaning needs at the time that is mutually convenient for your both.

What is an Arrival Window?

A MaidsUK arrival window is an indication of that time the cleaner will arrange with you to arrive at your house to clean. In many instances our cleaners are able to arrive exactly at the time you request. How refreshing is that?

What about Insurance?

Full details of insurances can be found on our Terms and Conditions page.

What if something has been forgotten?

The client will discuss with the cleaner and where appropriate the cleaner will return to  correct any omissions.

What about taxes and NI?

MaidsUK cleaners are self-employed for tax and National Insurance perspective. No liability exists for the householder for same.

What is excluded from cleaning duties?

We clean and iron. To maximise our time on these duties we do not normally engage in the following activities.

  • Operate at height above 1m, Lift heavy objects, Conduct dangerous activities, Clean dog faeces, Remove household items off floors, Clean stained irons

Do I need to provide your team with my own cleaning equipment or supplies?

Yes please

What if I need to arrange alternative days to clean?

Life can throw curve balls meaning that cleans need to be rearranged. Our cleaner will rearrange the clean with you directly if this happens or you can ask us to provide a replacement cleaner.

What about Bank Holidays?

Sometimes home cleaning days can fall on public holidays. If this is the case simply rearrange a mutually convenient alternative cleaning day with your cleaner or ask us to send a replacement.

How do I pay?

You will pay MaidsUK monthly via standing order for our services of (sourcing, interviewing, vetting, closest geographical matching, contingency insurance & cleaner replacement) and pay the  cleaner directly on the day of the clean.

How Covid Safe is MaidsUK?

Should the regulations dictate, cleaners will use masks and gloves and socially distance themselves from you when cleaning. There is no need for you to be in the room when they are cleaning and conducting household cleans.

How soon can I make a to-do list?

Download an instruction sheet here

How much do MaidsUK Charge? What are the MaidsUK prices?

Our service costs depend on the size and type of the clean. Please call us to discuss.

How can I review MaidsUK?

Anytime  Please call us to request a review.

Can I have the same cleaner each time?

Clients and cleaners like the same person each time they receive a clean so we will do our utmost to arrange for the same person to clean regularly for you.